Make a move with Adura CRM and let your business revolutionize into a market winner!.
Next Gen Customer Experience
Erstwhile Customer service has now become customer experience (CX). An earlier simple customer is now evolved and demands more value for money both from the product as well as service. Growth of business now not only depends on the product quality but also on the service quality.
Service is not any longer limited to post sale but begins right from the first interaction pre-sales and lasts till the last interaction. Now that is complex and there is a need for simplifying things. Enhancier Cx simplifies complex business process by automating your customer life cycle management process using innovation, technology & a host of unified communication platforms.
The Omni Channel CRM
Single license that enables you to interact over chat, email, voice & social.
View all interactions with your customer at one single location
Aquire the entire suit or just modules that are required at each stage of your business
Light on pockets
The subscription based licenses concept lets you have the flexibility of paying just what you can afford
Single solution partner
From managing multiple vendors move to engaging with a single solutions partner
Use Adura for your customer life cycle management and at the same time integrate this with your core applications
Tailored to fit
Don’t design your process to fit the product, but design your product to fit the business process with our dynamic CRM
CRM on cloud
The product takes away your hassles of managing huge IT infra to host the CRM
Why Enhancier CX?
Deployment Advantages through choice of on premise, on public or private cloud
Multi-tenant architecture enabling onboarding of multiple businesses on a single instance
Optional SQL & MySQL database integration
Optional third party application integration, including SAP
Single application for complete customer life cycle management
Allow module based deployment for various business processes like sales, service, retention etc.
Simple steps to quick business mapping
Integrated Communication channels including voice email, web & social
360 degree view of each customer integrated case ticket management with escalation matrix
Customized reporting and dashboards for all profiles