Single licence CRM product

A single license product which manages complete customer life cycle.

Adura CRM is powered by all communication channels be it voice or digital.

Request a Demo

Adura CRM:

Omni channel CRM
Omni channel sales & service interactions
Ticket management
Ticket management with escalation matrix
Simplified Data matrix management
Data matrix management simplified
use capabilities multi skill agents
Use multi-skill agent capabilities efficiently
Unified customer view
Unified customer view & customer history
Share collaterals
Share collaterals on the fly
multi channel customer identification
Multi-channel customer identification simplified
Performance tracking
Team performance tracking over multiple channels
Intelligent reports
Intelligent integrated reporting at business levels

Drives Complete Customer Lifecycle

Ticket Management

Next Gen CLM software

Erstwhile Customer service has now become customer experience (CX). An earlier simple customer is now evolved and demands more value for money both from the product as well as service. Growth of business now not only depends on the product quality but also on the service quality.

Service is not any longer limited to post sale but begins right from the first interaction pre-sales and lasts till the last interaction. Now that is complex and there is a need for simplifying things. Enhancier Cx simplifies complex business process by automating your customer life cycle management process using innovation, technology & a host of unified communication platforms.

Customer Life Cycle Management
CLM Awareness
Awareness
Lead Generation
Lead Generation & Qualification
Bidding and proposal
Bidding and Proposal
Negotiation and close
Negotiation and Close
fulfillment
Fulfillment
Customer Service
Customer Service
Retention and up/cross sale
Retention & Up/Cross Sale
WOM / Referral
WOM/Referral

Introducing Adura CRM


Omni Channel

Single license that enables you to interact over chat, email, voice & social.

Unified History

View all interactions with your customer at one single location

Modular Product

Acquire the entire suit or just modules that are required at each stage of your business

Single solution partner

From managing multiple vendors move to engaging with a single solutions partner

Light on Pocket

The subscription based licenses concept lets you have the flexibility of paying just what you can afford

Custom Integrations

Use Adura for your customer life cycle management and at the same time integrate this with your core applications

Tailored to fit

Don’t design your process to fit the product, but design your product to fit the business process with our dynamic CRM

0+
Users
0+
Features
0M+
Transactions

Why Adura?


  • Connector.

    Deployment advantages through choice of on premise, on public or private cloud

  • Connector.

    Multi-tenant architecture enabling onboarding of multiple businesses on a single instance

  • Connector.

    Optional third party application integration, including SAP

  • Connector.

    Single application for complete customer life cycle management

  • Connector.

    Optional SQL & MySQL database integration

  • Connector.

    Allow module based deployment for various business processes like sales, service, retention etc.

  • Connector.

    360 degree view of each customer integrated case ticket management with escalation matrix

  • Connector.

    Integrated communication channels including voice email, web & social

  • Connector.

    Customized reporting and dashboards for all profiles

  • Connector.

    Simple steps to quick business mapping

Request a Demo

Ask for a demo to experience advanced CRM solution.

For enquiries

Have questions? Click the button below.