A single license product which manages complete customer life cycle.
Adura CRM is powered by all communication channels be it voice or digital.
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Drives Complete Customer Lifecycle
Next Gen CLM software
Previous Customer service has now become customer experience (CX). An earlier simple customer has now evolved and demands more value for money both from the product as well as service. Growth of business now not only depends on the product quality but also on the service quality.
Service is not any longer limited to post sale but begins right from the first interaction pre-sales and lasts till the last interaction. Now that is complex and there is a need for simplifying things. Enhancier Cx simplifies complex business process by automating your customer life cycle management process using innovation, technology and a host of unified communication platforms.
Introducing Adura CRM
Single license that enables you to interact over chat, email, voice & social.
View all interactions with your customer at one single location
Acquire the entire suit or just modules that are required at each stage of your business
Single solution partner
From managing multiple vendors move to engaging with a single solutions partner
Light on Pocket
The subscription based licenses concept lets you have the flexibility of paying just what you can afford
Use Adura for your customer life cycle management and at the same time integrate this with your core applications
Tailored to fit
Don’t design your process to fit the product rather design your product to fit the business process with our dynamic CRM
Deployment advantages through choice of on premise, on public or private cloud
Multi-tenant architecture enabling onboarding of multiple businesses on a single instance
Optional third party application integration, including SAP
Single application for complete customer life cycle management
Optional SQL & MySQL database integration
Allow module based deployment for various business processes like sales, service, retention etc.
360 degree view of each customer integrated case ticket management with escalation matrix
Integrated communication channels including voice email, web & social
Customized reporting and dashboards for all profiles
Simple steps to quick business mapping