How to be a BPO Cx Winner? The Compelling CRM Offerings

February 5, 2018

Estimated Reading Time: 6 minutesIndia has emerged as the germinating ground for outsourced business processes. Indian IT and BPM industry is expected to grow to US$ 350 billion by 2025 and BPM is expected to account for US$ 50-55 billion out of the total … Read More

Watch Now: A Story That Talks About Financial Management

January 29, 2018

Estimated Reading Time: 1 minuteIs it difficult to separate prospective leads from huge suspects in finance market?How to impress like a financial expert? Do you interact with customers enough with reminders and customized deals? How to become a finance trustworthy? Watch to solve the key … Read More

AI: What Lies Ahead For Customer Experience in Future

January 23, 2018

Estimated Reading Time: 5 minutesAccording to IDC White Paper, by 2021, AI-powered CRM activities could increase global business revenues by $1.1 trillion and create 800,000 net-new jobs. “The year 2018 will be a landmark year for AI adoption. More than 40 percent of companies said … Read More

The Cx Journey: From ‘Management’ to ‘Manager’

January 12, 2018

Estimated Reading Time: 1 minuteStats:66% of customers switch companies due to poor service. (Accenture). 86% are willing to pay up to 25% more for a better customer experience. (RightNow) Customer Experience is second to none in securing ROI and growth for any business. Managing … Read More

The Next Level of CRM Evolution: Cx-GEM

January 9, 2018

Estimated Reading Time: 4 minutesWhat has been CRM software so far? In traditional terms, Customer Relationship Management (CRM) software aids businesses achieve goals of CRM by broadly focusing on contact and transaction management, contributing to sales-marketing automation, making quality reports, responses to customer, etc. … Read More

CX and Customer Life Cycle: 8 Levels of Indispensability

January 5, 2018

Estimated Reading Time: 6 minutesWhose and what life cycle? The life cycle is that of the customer. It involves all the stages that the customer goes through in developing relation with a brand. According to Annette Franz (CX journey), one of the top Cx influencers, … Read More

6 Ways Social Media Re-calibrates Customer Experience

December 19, 2017

Estimated Reading Time: 6 minutesAccording to research from Sprinklr and Harvard Business Review Analytic Services, 12% of enterprise managers and executives fully integrate social media with customer experience management, while 27% don’t integrate the two at all. This select, leading companies( 12%) do not … Read More

Top Cx Predictions for 2018: Influencers Speak

December 15, 2017

Estimated Reading Time: 8 minutes2018 is just round the corner. By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience.” – Gartner. We have garnered influencers’ top predictions about the shape of Cx and … Read More