Worried about growth? Customer experience somewhere on your mind? According to a research conducted by Salesforce “75% of consumers expect a consistent experience wherever they engage -social networks, in-person, online or by phone“. Different brands,  different ideas, different customers and different … Read More

2018 is just round the corner. By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience.” – Gartner. We have garnered influencers’ top predictions about the shape of Cx and … Read More

India has emerged as the germinating ground for outsourced business processes. Indian IT and BPM industry is expected to grow to US$ 350 billion by 2025 and BPM is expected to account for US$ 50-55 billion out of the total … Read More

Is it difficult to separate prospective leads from huge suspects in finance market?How to impress like a financial expert? Do you interact with customers enough with reminders and customized deals? How to become a finance trustworthy? Watch to solve the key … Read More

According to IDC White Paper, by 2021, AI-powered CRM activities could increase global business revenues by $1.1 trillion and create 800,000 net-new jobs. “The year 2018 will be a landmark year for AI adoption. More than 40 percent of companies said … Read More

It no more comes as a surprise to find modern businesses embracing technology for critical operations. According to State of Inbound Report 2017, a whopping 56% of customers prefer call as the preferred mode of communication. CRM technology has made … Read More

Stats:66% of customers switch companies due to poor service. (Accenture). 86% are willing to pay up to 25% more for a better customer experience. (RightNow) Customer Experience is second to none in securing ROI and growth for any business. Managing … Read More

What has been CRM software so far? In traditional terms, Customer Relationship Management (CRM) software aids businesses achieve goals of CRM by broadly focusing on contact and transaction management, contributing to sales-marketing automation, making quality reports, responses to customer, etc. … Read More

Whose and what life cycle? The life cycle is that of the customer. It involves all the stages that the customer goes through in developing relation with a brand. According to Annette Franz (CX journey), one of the top Cx influencers, … Read More

It has almost become a common notion that CRM solution is a luxury available for well established businesses,  in place for many years. In our post, we try to burst this disillusion regarding CRM solutions. 1) Network and retain For … Read More