Top Cx Predictions for 2018: Influencers Speak

March 15, 2018

2018 is just round the corner. By 2018, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience.” – Gartner. We have garnered influencers’ top predictions about the shape of Cx and … Read More

Watch Now: A Story That Talks About Financial Management

January 29, 2018

Is it difficult to separate prospective leads from huge suspects in finance market?How to impress like a financial expert? Do you interact with customers enough with reminders and customized deals? How to become a finance trustworthy? Watch to solve the key … Read More

AI: What Lies Ahead For Customer Experience in Future

January 23, 2018

According to IDC White Paper, by 2021, AI-powered CRM activities could increase global business revenues by $1.1 trillion and create 800,000 net-new jobs. “The year 2018 will be a landmark year for AI adoption. More than 40 percent of companies said … Read More

The Cx Journey: From ‘Management’ to ‘Manager’

January 12, 2018

Stats:66% of customers switch companies due to poor service. (Accenture). 86% are willing to pay up to 25% more for a better customer experience. (RightNow) Customer Experience is second to none in securing ROI and growth for any business. Managing … Read More

The Next Level of CRM Evolution: Cx-GEM

January 9, 2018

What has been CRM software so far? In traditional terms, Customer Relationship Management (CRM) software aids businesses achieve goals of CRM by broadly focusing on contact and transaction management, contributing to sales-marketing automation, making quality reports, responses to customer, etc. … Read More