The Cx Journey: From ‘Management’ to ‘Manager’

January 12, 2018

Stats:66% of customers switch companies due to poor service. (Accenture). 86% are willing to pay up to 25% more for a better customer experience. (RightNow) Customer Experience is second to none in securing ROI and growth for any business. Managing customer experience is equivalent to managing growth engine of a business.

In the evolutionary journey of customer experience, significant changes have taken place, revamping the basic tenets of Cx deliverance, over the years


 

Companies that excel at customer experience grow revenues 4-8% above the market. (Bain & Co.) Customer Experience is the propeller of growth engine of any business.

It is the gospel market truth and companies live and die every moment at the litmus of delivering best of class customer experience.

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